Digital Health & AI Trends (February 2026)

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Enterprise EHR Foundation

It’s no surprise that Epic is Best in KLAS again for its enterprise software suite, with athenahealth tops for physician practices. Epic released its physician assistant AI tool, which users like. Competitors make some news: for example, Abridge is rated number one by KLAS, highlighting the battle ahead. Payer revenue integrity and provider RCM AI agents are getting investor attention.

Healthcare Analytics and Intelligence

Microsoft and HMA research reveal clinical documentation and revenue cycle are the top areas for ROI from AI investments. Researchers from Oxford found that when patients use chatbots for help in self-diagnosis, they don’t do any better than those just using the Internet, while the bots outperform physicians on the benchmark AI tests. So, it makes sense that analysts are recommending physician literacy and workforce education as best practices in implementing agentic AI.

Consumer Health and Technology

Agentic AI solutions dominated funding this month. ElevenLabs and Decagon, both AI voice agents, raised $750 million to assist patients with symptoms, booking appointments, selecting health plans, and more. As well, Simile raised $100 for AI that simulates human decisions, which CVS is using to test customer service flows, evaluate alternative messaging strategies, and examine responses among populations that can be difficult to study quickly in real-world settings.

Stakeholders

It was a complex 2025 for insurers. Across the six major payers, all were profitable last year—even if by a slim margin—except Centene. Elsewhere, Aledade and Guidehealth were up this month, named as top VBC enablement firms, while a KFF survey found that prior authorization is cited most by patients as the biggest healthcare navigation burden, true equally across insurance types and political parties.